Frequently Asked Questions
What if I Already Earn Rewards with My Card?
If you register a reward card that already earns miles, points, or cash back, the rewards that you earn via Thanks Again will be awarded in addition to the rewards that you already may earn.
How is My Reward Calculated?
The Participating Rewarding Merchant contributes a reward that is calculated using the total purchase price, including taxes, less credits for returns or cancellations, for qualifying purchases.
Can I Login to Check My Account?
You may check your accrued awards by logging in at secure.thanksagain.com/login/authorize.aspx. However, please be aware that it generally takes up to 6-8 weeks for your accrued awards to be posted to your member statement with your Participating Reward Provider.
If I’ve Forgotten My Password, How Do I Get a New One?
For security reasons, Thanks Again customer service does not have access to your password and we will never ask you to provide your password. To re-set your password, go to secure.thanksagain.com/login/authorize.aspx and click “Forgot Password.” If you have forgotten your UserID, please e-mail us at email@example.com.
Which Rewarding Merchants participate?
You will have access to thousands of Participating Rewarding Merchants located throughout North America. To locate a Participating Rewarding Merchant near you, please use our online locator. If you don’t find a Participating Rewarding Merchant location near you, be sure to check back frequently as we are always adding new merchants to the program.
When will my rewards be credited to my member account with my Participating Reward Provider?
Generally, your account will be credited within 6-8 weeks of your purchase.
Which credit cards can I use to get rewards from a Participating Rewarding Merchant?
You can use any of the credit cards that are accepted by the Participating Rewarding Merchant; provided the credit card is not also registered in another loyalty or rewards program that Thanks Again administers or participates in. If you are paying with a registered debit or check card, be sure it displays a Visa or MasterCard logo and use it as a credit card at checkout. Registered cards must be used at participating merchants as credit card transactions, not PIN or ATM based transactions, to qualify for rewards.
When shopping at a Participating Rewarding Merchant, do I need to let the cashier know I’m a member of the reward program?
No. Once you have registered your credit card, you receive reward credits automatically. There is no need to notify the cashier that you are a member.
Are there any restrictions?
Some categories of purchases may be excluded. Some merchant categories may also be excluded altogether, depending on the Participating Reward Provider. Please check with your Participating Rewarding Merchant before your purchase to inquire about any exclusions.
Do the Participating Rewarding Merchants share with the Participating Reward Providers the personal information I may give them?
No, only transactional data that allows the Participating Rewarding Merchant to calculate your reward is passed to the Participating Reward Provider.
Who do I contact if I have questions about my rewards from a Participating Rewarding Merchant?
Please contact Thanks Again at firstname.lastname@example.org.
Reward Program Members who pay for their purchase at a Participating Rewarding Merchant with any registered credit or debit card are typically eligible to receive a baseline reward (e.g. either points or miles per dollar spent, or else a percentage of the transaction amount). If you are paying with a registered debit or check card, be sure to use it as a credit card at checkout. Registered cards must be used at participating merchants as credit card transactions, not PIN or ATM based transactions, to qualify for rewards. If you have a name or address change, it is your responsibility to notify Thanks Again so that we can continue to post your rewards.